Welcome to Our Help Site

• How do I register for an account?
• How do I find details of my orders in account?
• What if I cannot remember my password?

• 30 Day Fit Guarantee
• How do I request an exchange or return?
• How do I send my items back?
• When will I get my new item / refund?
• What if my garment is defective?
• How do I request a free shipping label?
• What do we do with returned products?

See all articles in Exchange & Returns →

• How do I apply coupon codes and E-gift card codes
• What if the coupon code I entered shows "Invalid"?
• What if I want a better price?

• What payment methods do we accept?
• What is Shop Pay Installments?
• How do E-gift card or store credit work?
• Can I receive the refund to an alternative payment method?
• When will I receive my refund?

• How do Coobie bras help those undergoing or post breast cancer?
• How do I care for my seamless bras & panties?
• What if the garment I receive is defective?
• Where are our products made?

• What are our shipping options, cost and delivery times?
• How do I change or cancel an order?
• What if my order hasn't shipped out?
• Do you offer international shipping?

• How do I determine my bra and underwear size?
• How do I care for my seamless bras & panties?