Exchange & Returns

• 30 Day Fit Guarantee

  At Coobie, we stand behind our products, therefore exchanges and returns are free of charge for U.S. orders. Try it on and let us know if you don't find the perfect fit. Within 30 days of your purchase, our team of fit experts will be happy to assist you and set up a free exchange or return for y...

• How do I request an exchange or return?

  Exchanges and returns are always free for U.S. orders within 30 days of purchase! We simply ask that you keep the original product tag on the product, and make sure it's unworn, undamaged, and sealed in the original zipper bag when shipped. Requesting an exchange or return is simple. You can fol...

• How do I send my items back?

  To help protect the products during transit, please follow these simple steps when preparing your return: Use the original packaging your order arrived in whenever possible Place each item in its individual branded zipper bag and seal it Group all items together in the original shipping polybag ...

• When will I get my new item / refund?

  If you’re exchanging an item, your replacement will be processed and shipped with free standard shipping as soon as the exchange is initiated—so you can receive it as quickly as possible. If you’re returning an item, your refund will be issued to your original payment method within 5 business da...

• What if my garment is defective?

  We stand behind our products. Let us know if something doesn't seem or feel right with our products and we will take care of it. Please access our return center here, request an exchange, and attach a picture of the defective area. We will send you a replacement as soon as the exchange request i...

• How do I request a free shipping label?

  All eligible exchanges and returns are free within 30 days of purchase, by our Perfect Fit Guarantee. You can request a shipping label for your exchange or return here, Once you complete the process, you will be directed to the confirmation page where you can download the shipping label, free of ...

• What do we do with returned products?

  We offer free return shipping for eligible requests. To get started, please contact our customer support team with your order details, and we’ll guide you through the process and provide a return shipping label if applicable. As part of our return process, gently worn items are not restocked. Ins...

• What is "Instant Credit" and how do I use it?

  While processing a return in our Return Center, you may be offered an Instant Credit code along With a prepaid shipping label. Not all customers will receive the Instant Credit code and you are not obligated to use it if you do receive one. If it’s not used and the item(s) have been returned and ...

• What is your exchange and return policy for international orders?

  We want you to feel confident and happy with your Coobie purchase! For orders shipped outside the U.S.: Refunds will be issued to your original payment method, and you will be responsible for return shipping costs. Due to international shipping logistics, we may ask you to return items directly ...