Exchange & Returns

At Coobie, we stand behind our products, therefore exchanges and returns are free of charge for U.S. orders. Try it on and let us know if you don't find the perfect fit. Within 30 days of your purchase, our team of fit experts will be happy to assist you and set up a free exchange or return for y...

How do I request an exchange or return?

Exchanges and returns are always free for U.S. orders within 30 days of purchase! We simply ask that you keep the original product tag on the product, and make sure it's unworn, undamaged, and sealed in the original zipper bag when shipped. Requesting an exchange or return is simple. You can fol...

How do I send my items back?

When returning, please follow these simple steps to help preserve the integrity of the products in transit. Please use the original packaging it arrived in. Kindly put each item in their separate branded zipper bags and seal them. Then group every bag in the original shipping polybag, before shi...

When will I get my new item / refund?

If you are exchanging an item, we will process and ship your new order via free standard shipping as soon as your exchange is initiated, so that you will get it as soon as possible. If you are returning an item, you will get your refund back to your original payment funnel within 5 business days...

What if my garment is defective?

We stand behind our products. Let us know if something doesn't seem or feel right with our products and we will take care of it. Please access our return center here, request an exchange, and attach a picture of the defective area. We will send you a replacement as soon as the exchange request i...

How do I request a free shipping label?

All eligible exchanges and returns are free within 30 days of purchase, by our Perfect Fit Guarantee. You can request a shipping label for your exchange or return here, Once you complete the process, you will be directed to the confirmation page where you can download the shipping label, free of ...

What do we do with returned products?

We donate them! All of the gently worn products are donated to individuals in need from local shelters that we are working with. We do this not only to help those in need, but also to make sure that every piece of Coobie product you receive now or in the future will be freshly made, brand new a...

What is "Instant Credit" and how do I use it?

While processing a return in our Return Center, you may be offered an Instant Credit code along With a prepaid shipping label. Not all customers will receive the Instant Credit code and you are not obligated to use it if you do receive one. If it’s not used and the item(s) have been returned and ...

What is your exchange and return policy for international orders?

We want you to be excited and confident with your Coobie purchase! For orders made outside of the U.S., we will refund your original form of payment less return shipping costs. Due to complications of international shipping, we may also ask that you return on your own to our U.S. warehouse. Pleas...