Shipping & Order

• What are our shipping options, cost and delivery times?

  Processing Timelines Please allow 1-2 business days for our warehouse team to pack and ship your order. Depending on the purchased items, your orders will ship from one or multiple US/international warehouses. So occasionally you may receive your order in multiple parts. If items from your orde...

• How do I change or cancel an order?

  If you need to make changes or cancel your order, please reach out to our customer service as soon as possible. Our business hours are 9 AM - 6 PM PST, Monday-Friday. We take every support ticket in the queue seriously and the average processing time is under 12 hours. Our warehouses always try t...

• What if my order hasn't shipped out?

  Once you place an order, you can follow your order with the tracking information sent via emails and your store account. Don't have an account? You can use the email address that you used to place your order to create an account here. In general, orders are processed and shipped in 1 business da...

• Do you offer international shipping?

  Yes, we do! Enter your shipping address during checkout to see if yours is on the list. We are excited to offer our products overseas, therefore we charge a hugely discounted rate to help you make the decision. For a limited time, we also offer completely free shipping for orders over $75. Learn ...